Frequently Asked Questions

At REGITIN LIMITED, we guarantee the authenticity of every product we sell. Our rigorous verification process includes:

• Direct Sourcing: We purchase directly from authorized distributors and manufacturers
• Multi-Point Authentication: Each item undergoes 7-point verification by our experts
• Documentation: All products come with original certificates, serial numbers, and authenticity cards
• Technology Verification: We use specialized tools to verify luxury goods

We offer a 200% money-back guarantee if any item is found to be non-authentic. Our CAC registration (RC 123456789) further ensures our business operates with complete transparency and accountability.

We offer different delivery options to suit your needs:

• Same-Day Delivery: Available for Lagos orders placed before 12 PM (within Victoria Island, Ikoyi, and Lekki)
• Next-Day Delivery: Available for major cities in Nigeria (Lagos, Abuja, Port Harcourt)
• Standard Delivery: 2-4 business days nationwide
• International Delivery: 5-10 business days via DHL or FedEx

All deliveries are handled by verified agents with proper identification. You'll receive tracking information and the agent's details once your order ships. For high-value items, we offer insured delivery with signature confirmation.

Yes, we offer a 14-day return policy for most items, subject to the following conditions:

• Item must be in original, unused condition with all tags and packaging
• Proof of purchase must be provided
• Returns must be initiated within 14 days of delivery
• Personalized or special order items cannot be returned

Return Process:

1. Contact our support team to initiate a return
2. We'll arrange for pickup at your convenience
3. Once received and verified, we'll process your refund within 3 business days

Note: For authenticity concerns, we offer immediate replacement or 200% refund as per our authenticity guarantee.

We accept various secure payment methods:

• Bank Transfer: Direct transfers to our corporate account
• Credit/Debit Cards: Visa, Mastercard, and Verve cards
• Payment on Delivery: Available in select cities (cash and POS)
• Online Payment: Secure payment gateway on our website

All transactions are encrypted and secure. We never store your payment information.

Yes, we ship internationally to over 50 countries. International shipping options:

• Standard International: 7-14 business days (tracked)
• Express Shipping: 3-5 business days via DHL or FedEx
• Customs & Duties: Prices displayed are exclusive of any import duties or taxes which may be applicable in your country

For international orders, prepayment is required via credit card or international bank transfer. Please contact us for specific shipping rates to your country.

Once your order ships, you'll receive a confirmation email with tracking information. Tracking options:

• Website Tracking: Log into your account to view real-time updates
• SMS Updates: Receive text messages at key delivery milestones
• WhatsApp Support: Message us on WhatsApp for instant updates
• Delivery Agent Contact: You'll receive the agent's contact information before delivery

For premium customers, we offer personalized delivery management with a dedicated account manager.